Fallback video when personalised video can't be produced

What you'd be able to do
Set a fallback option for each personalised video campaign so that when a video can't be generated for a contact -- because their data is incomplete or generation runs into a problem -- a generic version is delivered instead of nothing.

Why it helps
Right now, if a contact is missing a required field (like a first name) or their personalised video fails to produce, they silently receive a broken or empty experience. With a fallback, every contact in your campaign gets a video -- either personalised or a sensible generic version you pre-configure (e.g. "Hey there" instead of "Hey [first name]"). This keeps your outreach reliable even when your contact data isn't perfect.

Today
There is no fallback option -- contacts with missing data or failed generations are simply skipped, with no way for the sender to know until after the campaign has run.

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Upvoters
Status

In Review

Board
πŸ’‘

Feature Request

Date

3 months ago

Author

John Bromley

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