Block contacts from all outreach when they ask to be removed

What you'd be able to do

When a contact replies asking to be removed, you'd be able to add them to a workspace blocklist in one click -- from the inbox, their contact record, or a campaign row -- and they would be suppressed from all future outreach across every channel (email, LinkedIn, WhatsApp, and more), not just the one they replied on.

Why it helps

Right now there's no reliable way to honour an opt-out request across all your sending channels. Manually deleting a contact doesn't prevent them from being re-imported later, and it doesn't stop pending messages from going out via other channels. A proper blocklist gives you a clear audit trail, protects your sender reputation, and ensures opted-out contacts are never accidentally re-contacted -- no matter how they entered your workspace.

Today

Contacts can be deleted, but deletion is permanent, leaves no suppression record, and doesn't prevent the same person from being imported again in a future campaign.

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Upvoters
Status

In Review

Board
πŸ’‘

Feature Request

Date

29 days ago

Author

John Bromley

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