Sequencer: Send Email action editor missing hyperlink support

Reporter

Type: team Reported by: John Bromley Affected user: N/A (team-reported; no specific customer identified)

Summary

The rich text editor inside the Sequencer's "Send email" action does not expose a hyperlinking control. Users cannot select a word or phrase and attach a URL to it. They are currently limited to pasting raw URLs inline, which is a significant limitation for outreach email composition.

Reproduction

1. Open a Sequencer and add (or edit) a "Send email" action step.
2. Type or select a word or phrase in the email body editor.
3. Look for a hyperlink / insert-link option in the editor toolbar. Expected: A hyperlink button or keyboard shortcut is available to wrap selected text in a clickable link. Actual: No hyperlink option exists in the toolbar; there is no way to create linked text. Environment: Sequencer - Send email action editor, production, reported 2026-06-12.

Diagnostic findings

• Root-cause hypothesis: The rich text editor configured for the Send email action step likely uses a subset of toolbar controls that does not include the link/hyperlink extension. This is a frontend configuration gap -- the underlying editor library almost certainly supports links, but the toolbar or plugin set for this specific editor instance has not been enabled with a link tool. Confidence: medium (no GitHub code match returned; hypothesis based on standard rich-text-editor patterns and the symptom description).
• Likely affected area or files: Sequencer email step editor component / toolbar configuration (frontend). Likely the editor toolbar config or plugin registration for the Send email action.
• Sentry: not configured
• Axiom: not applicable (frontend UI gap, no backend error)
• Database: not applicable
• AWS: not applicable
• Notion HQ: Feature Ownership table returned a 404 (integration access gap); ownership unknown.

Ownership

Suggested owner: unknown -- Notion Feature Ownership table inaccessible (404). Likely frontend given this is a toolbar/editor configuration change.

Severity

Low. Minor UX gap; users can work around it by pasting raw URLs. No data loss or broken flow.

Assets

Screenshot shows the Send email action editor; note the absence of a hyperlink/insert-link button in the toolbar.

Links

Featurebase post: https://feedback.sendr.ai/p/sequencer-add-hyperlink-support-to-the-send-email-action-editor Slack thread: https://sendrhq.slack.com/archives/C0B9RU7C7FE/p1781259520596329?thread_ts=1781259520.596329&cid=C0B9RU7C7FE

Featurebase: https://feedback.sendr.ai/p/sequencer-add-hyperlink-support-to-the-send-email-action-editor